1. Why
should I choose Peadab Designs?
Our announcements and invitations are created by a
professional graphic designer. We have very high
quality standards and take great
pride in our work. You can rest assured that your
announcements and invitations will be created and
assembled with the utmost of care.
2. What
is your minimum order quantity?
There is a 25 card minimum order, beyond that you
can order in any increments you like.
3. How
are your announcements and invitations printed?
Most of our announcements and invitations are
printed in-house using a very high-end laser
printer. Our photo cards are printed using a photo
lab.
4. Will
you edit my photo?
Yes, we’ll remove blemishes, red eye, or distracting
items from the background. We’ll also convert your
color photo into black and white or sepia tone if
you wish. If you do not want us to edit your photo
in any way, please let us know in the instructions
box on the order page.
5. Can
I use professional photographs?
Yes, but you will need a photo release from the
photographer granting us permission to reprint the
photos. Email us if you need a photo release form.
6. What
photos work best, how to send them, and in what
format?
First, make sure your camera is set at the highest
quality setting before taking pictures. Close ups
are great, but make sure you leave some room for
cropping. Dress your baby in plain, light clothing
with a light colored background. If you need to send
more than one photo because you’re not sure which
one will look best, you may do so and we’ll make a
recommendation. Please email your unedited photos to
photos@peadabdesigns.com
as a JPEG file. If there
are any problems with your photo, or we think the
quality isn’t good enough, we’ll let you know. If
you need to scan your photograph, we recommend
scanning at 600 dpi. If you need us to scan your
photo, email us for our mailing address and your
original photo will be returned with your order.
7. How
long is the turnaround time?
After you place your order, you will receive a PDF
or JPEG proof emailed to you within 48 hours for
approval. Once you approve your proof and email it
back to us, printing will begin. Turnaround times
vary depending on the complexity of your
announcements (ie., assembling of bows, brads,
etc.), but generally you should receive them in
about 7-10 business days (after proof approval). If
you need your announcements quicker, email us and
we’ll send you a quote with rush charges.
8. Do
you have a cancellation or refund policy?
If we haven’t started on your proof yet, there’s no
charge for canceling your order. If we’ve created a
proof for you and you decide to cancel your order,
there will be a $25 charge. Once your order has been
printed, there are no refunds. If you are concerned
about the
quality of our products, please order a sample for
$5, (this will be refunded to you once you place
your order). If you are unhappy with your
announcements or invitations, we’ll do our best to
make it right. If there’s a mistake on our end,
you’ll need to send the items back to us so we can
fix the mistake, and we’ll reship at our cost. If
there’s a mistake on your end, we’ll reprint at 20%
off the cost of the reprinted items. You will be
responsible for all shipping costs. We are not
responsible for items damaged in shipping. We do
recommend shipping insurance (for a few extra
dollars) just to be on the safe side.
9. What
are your shipping costs?
We use USPS Priority Mail for a flat rate of $9.00.
Express Mail for overnight delivery is available for
an extra charge. Shipping insurance can also be
purchased for a few extra dollars.
10. Do
you have any special instructions for your handmade
cards?
If your announcements or invitations include bows or
brads, we recommend that you take them to the Post
Office and ask them to hand cancel them. The Post
Office uses high pressure rollers to process the
mail. This can sometimes make an impression on the
envelopes, especially if they are a little thicker
from bows. You can still drop them in the mail the
normal way, but the envelopes will probably come to
your recipients looking nicer if the Post Office
hand cancels them.
11.
What payment options do you offer?
We accept payments through Pay Pal, money order,
check, or cashier’s check. If paying by money order,
check or cashier’s check, your order will not be
printed until we receive your payment in the mail
and it has cleared.
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